1. Introduction
This Privacy Policy describes how K&T UPSCALE CLEANING SERVICES LLC, located at 2210 Allpine Ct, Greenville, NC 27834, United States (developed and maintained by T UPSCALE CLEA), collects, uses, protects, and discloses information about visitors to this website (www.pscalecleaning.shop) and customers of our cleaning services.
Our crews work inside homes and businesses. The trust that requires applies equally to the information you share with us — we collect only what we need to quote, schedule, and deliver service.
2. Who We Are
K&T Upscale Cleaning Services LLC provides cleaning and property services — janitorial and custodial work, lawn and landscape care, carpet and upholstery cleaning, exterior and specialty cleaning, and pest control — from Greenville, North Carolina.
3. Information We Collect
Information you give us directly
- Contact details — name, email address, phone number, and company or property name when you request a quote or contact us.
- Property details — service address, property type, access instructions, and descriptions of the work you need.
- Photos — images you send us of areas to be serviced, used solely to prepare quotes and task cards.
- Service records — task cards, schedules, preferences, and correspondence relating to your account.
- Billing information — invoicing contact details and payment records (we do not store card numbers; payments are processed by third-party providers).
Information collected automatically
- Server logs — our hosting provider may record technical data such as IP address, browser type, referring page, and access times.
- No tracking analytics — this website does not use advertising trackers, behavioral profiling, or third-party analytics cookies.
4. How We Use Information
- To prepare quotes, task cards, and service agreements
- To schedule and dispatch crews and perform services
- To communicate with you about quotes, appointments, and completed work
- To invoice for services and maintain account records
- To comply with legal, insurance, and regulatory obligations
- To improve our services in aggregate, non-identifying ways
We do not sell, rent, or trade personal information for marketing purposes.
5. Information Sharing
We share personal information only in limited circumstances:
- Crews and supervisors — the information needed to perform your job (address, access instructions, task card) is shared with assigned staff;
- Service providers — hosting, email, invoicing, and payment processors acting on our behalf under confidentiality obligations;
- Legal compliance — disclosures required by law, court order, insurance claims, or regulatory authority;
- Business transfers — if the company is sold or merged, customer records may transfer as part of the transaction, subject to this policy.
6. On-Site Privacy
Working inside your property brings its own privacy obligations. Our crews are required to:
- Touch only what the task card covers — no opening drawers, cabinets, or containers outside the scope of work;
- Never photograph your property or belongings except with your permission for service documentation;
- Keep access codes, keys, and alarm information confidential and secured;
- Report — not share — anything unusual observed on site.
7. Data Retention
We retain personal information for as long as your account is active and as needed for tax, insurance, and legal obligations. Quotes that don't convert to work are deleted within twelve months. Task cards and service records are retained for the life of the account plus applicable limitation periods.
8. Security
We use reasonable administrative, technical, and physical safeguards — access controls, limited staff access on a need-to-know basis, and secured physical records. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.
9. Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information no longer needed, subject to legal retention duties;
- Update service and access instructions;
- Ask questions or raise concerns about how your information is handled.
Submit requests to grace.mendez@pscalecleaning.shop or by mail to the address below.
10. Children's Privacy
Our services and website are directed to adults arranging property services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with an updated effective date. Material changes will be communicated to active customers directly.
12. Contact Us
K&T UPSCALE CLEANING SERVICES LLC
2210 Allpine Ct, Greenville, NC 27834, United States
Email: grace.mendez@pscalecleaning.shop
Phone: +1 (262) 526-0766
Website: www.pscalecleaning.shop